The Columbus Service Center is also known as 3-1-1; its mission is to provide access to City services and City information with the highest possible levels of customer service. The 3-1-1 initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.
311 is an easy to remember number that connects you with a trained customer service representative eager to assist. 311 provides a fast, simple and convenient way to obtain information on City services. Contacting the City by phone, in-person, online or on your phone is easier than ever.
Open311 is meant to facilitate an international effort to build open interoperable systems that allow citizens to more directly interact with their cities. Many 311 systems provide a broad range of information and services, but currently the primary focus here is coordinating a standardized, open-access, read/write model for citizens to report non-emergency issues. For a broad overview, see the Learn More page, for an in-depth look see the post that describes Open311 as a specification for an open platform, and for general information about 311, see the Wikipedia page on 311.
Philly311s goal is to provide world-class service for all our channels-phone,email,mobile,web and social media. When you submit a service ticket we aim to deliver you timely updates and accurate information. By working closely with city departments, we develop valuable insights that help to improve our city.